A key focus for the banking, financial services and insurance industry is to offer seamless mobile-based customer communication which can help drive relationships and improve customer experience. With ACL’s carrier grade communications platform, banks have been able to use communication features like messaging, chat, voice and video without the complexity of backend engineering. Our platform is robust, scalable, and secured. Our infrastructure offers versatile communication capabilities including faster processing, real-time load distribution, priority-based message routing and auto SMSC failover support. ACL’s communications platform goes beyond and ensures right information is communicated to the customer at the right time at a lesser cost.
Attract, verify and expand the customer base by enabling the existing/new users to connect with your business via SMS, Voice or Email.
With ACL’s communications platform, BFSI can deliver time critical information like one-time passwords, transaction alerts, service messages to customers regardless of vendor latency, connectivity failure or high volume.
Build engagement by notifying the customers about critical messages where response is needed (e.g. fraud prevention messages), and events like asset breakdown. This brings customer delight, increases bank’s efficiency and improves customer servicing.
SMS alert message is a best tool to talk about promotional/special offers. The ubiquity and low cost of SMS, makes it a perfect medium for sharing information. Keep customers engaged by announcing new product launches, sending texts during birthdays, anniversaries and more.
Communication has always represented a big part of businesses’ sales revenue. Companies are getting more and more inventive regarding their adopted strategies. Varying communication platforms allows digital businesses to touch multiple groups of prospects. These companies can achieve more by aligning their mobile communication strategies and getting connected to their target audience and ecosystem partners at the right time. ACL allows digital businesses to build communication with one-to-one as well as one-to-dynamic with both potential or existing customers. Using the power of ACL’s communication tools, e-commerce companies have improved their audience interaction, engaged maximum people leading to higher purchases.
Notify customers about new offers, enable transaction alerts such as out for delivery/ delivered intimation, and payment failure/confirmation related messages.
With ACL’s communications Keep customer engaged and excited with promotional content. Ping customers via in-app notifications, news icons, SMS with links to promotional content, including photos, videos, audio clips and websites.
The after-sales period is a crucial time for online customers to determine if he will reuse the platform. Thus, right from informing the customer of the dispatch and delivery status of the order to sharing timely notification through SMS and e-mail helps an online retailer build a positive brand.
SMS alert message is a best tool Simplify registration and feedback by allowing customers to communicate easily with the brand through channels like SMS (Short URL service for form), Missed call Service, WhatsApp, and Email.
Today, everything is available to customers at a click of the button, which means a retailer have to work hard to get eyeballs rolling and get them in the store. Multi-channel messaging can help connect and build relationships with customers at all 3 stages of sales – Prior, During & Post as well as to offer support to internal retail operations. Brands can gauge customer preferences; patterns, behaviours and purchasing decisions. This information can be utilized to enable brands to target customers with more personalized content and contextually-relevant messages that strengthen customer relationships. Cross-device, location and personality-based re-targeting, can help acquire more users via mobile devices.
Drive customer engagement for your latest offers and promotional campaigns through communications alerts.
Send delivery notifications to customers with alerts on when the item is ready for delivery, sending message to customer for update/ sharing location.
Allow customers to send their queries, service requests, product demonstration, etc. via messages to simplify service requests.
It is important to use multiple touch points to gather feedback and create solutions that best fit the need. An SMS sent using ACL Short URL Service can help one link the feedback page, an e-mail response or an IVR auto-menu for collecting feedback and opinions and can emerge as a best channel to know your customers.
Workforce mobility is the key to increased productivity, response time and communication amongst government functions and departments. ACL’s communications platform assists authorities and corporate bodies to build proactive communication and become more accessible for the citizens. Our platforms have the capability to power fast, reliable and secure messaging via SMS, Voice, E-mail and IP Push. 20 years of industry experience, cost-effective solutions, easy integration, multi-channel support and best-in-class SLAs are the key basis for which various government agencies have chosen to work with us.
Whether it’s a TAX reminder, passport service information, an electricity payment or general notification, our communications platform offers countless use cases for the government.
Trigger alerts by various bodies about an emergency breakout.
SMS and Voice communication channels play a pivotal role in active contribution from citizens towards social and economic development.